Do you have questions about our Large Format Metal Prints? If you are a photography professional and are interested in quality sublimation printing on metal but have questions that need answers quickly, look no further. Browse through our FAQs and you will find your inquiry answered. If you can’t find what you are looking for, feel free to contact us.
Why Image Wizards?
To say we are the leaders in this process would be an understatement. We are the Inventors of Metal Prints. We have over 40 years experience in dye sublimation, innovation, product development and manufacturing – which has given us the time and experience to perfect metal prints. We stand behind our work with our Total Satisfaction Guarantee.
It’s Hi Def-Realistic images with vibrant colors
Archival Quality–The longest lasting photo medium- Lasts three times longer than high quality photo paper under glass-Scratch, Sharpie®and flame resistant
Customizable–Multiple shapes, glosses and mattes for the best look for the image
Ready to Hang-Our prints arrive framed with wire or a secure bracket mounting system–No matting and no glass
Earth Friendly–94% recycled content. Contains no VOCs –LEED credits available
What is your lead time? Can you make a rush order?
98% of Orders ship in 7 days or less. Should you need it sooner, rush charges will apply.
Do You Guarantee Your Prints?
Of course we do! Your complete satisfaction is our priority. If you are not happy with your metal print, let us know and we will make it right.
If your order is damaged during shipping we will replace it ASAP at no cost to you.
If you’re unhappy with your order because of a mistake on your part, we will share the cost with you.
Certain restrictions apply.
You must notify us via email with all the details and photos of the issue within three (3) days of receipt of your order.
Make it right means we will replace it at our cost or credit your account at our option.
We may ask you to return the print.
There may be slight imperfections in the metal. We work hard to eliminate their visibility when making your image but we cannot reprint due to these uncontrollable imperfections in the surface material.
Contact Us: Info@imagewizards.com336.283.8679
How Durable are Metal Prints? How do I Clean Them?
Image Wizards Metal Prints are the longest lasting photo medium. They last three times longer than high quality photo paper under glass. You can dust or clean them with a lint free or microfiber cloth. To clean, we recommend using isopropyl alcohol and a lint free cloth.On the glossy finish you can even clean it with Maguire’s car cleaner wax! The only thing we do not recommend is displayingthe prints in direct sunlight for extended periods of time.
How do I know what finish to choose?
White Ultra-Gloss is our #1 seller and it provides a bright and vibrant finish. You can Click Here to see a video about our 5 finish options. If you are unsure of what finish to use, we will gladly give you a finish recommendation. Send an email firstname.lastname@example.org a low-res image attached and we will gladly give you a recommendation.
Do you make Proofs?
Yes we do and unlike our competitors, we proof on metal to assure your print will look fabulous. If you want to see the proof for yourself, order a proof (size is approx. 8 x 12) for $25 so you can be sure you’re pleased with how your image will reproduce prior to final production. This option is offered in the online order process. This proof will be a full-resolution print of a sample area of your image, with the same aluminum finish you’ve chosen for the final print. You can then request any printing adjustments, if necessary. Our technicians will be glad to work with you to fine tune the color, balance, sharpness, and any other criteria just the way you want it. Proofs ship 2-3 days after payment is received.
What file types do you accept? What Color Space do you work in?
We prefer TIFF but we accept a wide range of formats including PSD, TIFF, RAW, JPEG and more. We accept 8 and 16-bit files. We work in the Adobe RBG 1998 color space so be sure to watch your gamut warning.
What file size do I need?
Typically, 300 dpi, at size/printing resolution, works best. In general, the larger the file size the better the quality. However, file size does not necessarily determine photo quality. Send your file in and we will let you know if it will look great for the size you ordered.
A very poor resolution file can be saved with enough dpi/layers to create a HUGE file that will not necessarily look any better.
Note: Taking a file that is at 120dpi at 16 x 24, and then just manually changing the 120 to 300 will not improve resolution of the image.
What's included in the price?
The prices you see on the Order Page include in-house proofing on metal, imaging onto aluminum, framing with hanging wire and packaging for up to an approximately 36″ x 48” print. Anything larger than 36″ x 48” will have the cost for a custom wooden crate added in the shopping cart. Remember, the cost also includes our Total Satisfaction Guarantee along with the best metal print team to put it all together!
Tell me about your shipping options and price.
We can drop ship and blind ship anywhere. We use UPS for smaller prints that are shipped in our specially designed corrugated box. UPS shipping costs are calculated on the order page. We will email you when your print ships and include the tracking number.
For larger prints we make brand new wooden crates and ship on quality freight carriers. We will email you within 48 hours of your order with freight pricing when using crates.
Or come visit us in Lexington, NC and pick up your print and get some of our World-Famous barbeque!
What happens if my print arrives damaged?
If you notice any damages you can refuse the shipment and it will be returned so we can file a claim.
Should you receive a small package from us (prints usually smaller than 24×36) and it is damaged when you unpack it, don’t worry! We can file a claim and get you a free reprint, we just need a few things:
Notify us within 3 days of receipt, include your order number.
Take a picture of the damage on the box, the damage on the print, and the shipping label.