Do you have any questions about our Large Format Metal Prints? If you are one of those photography professionals and you are interested in quality sublimation printing on metal but you have some questions that need answers quickly, look no further, browse through our FAQ and you might find your inquiry answered. If you can’t find what you are looking for, feel free to contact us.
To say we are the leaders in this process would be an understatement. We are the Inventors of Metal Prints. We have over 40 years experience in dye sublimation, innovation, product development and manufacturing – which has given us the time to perfect the metal prints. We stand behind our work with our Total Satisfaction Guarantee.
Typical turnaround time for less than 5 prints is 1 week or less from the final proof approval. Should you need it sooner, rush charges will apply.
Of course we do! Your complete satisfaction is our priority. If you are not happy with your metal print, let us know and we will make it right.
If your order is damaged during shipping we will replace it ASAP at no cost to you.
If you’re unhappy with your order because of a mistake on your part, we will share the cost with you.
Certain restrictions apply.
Contact Us: Info@imagewizards.com 336.283.8679
Image Wizards Metal Prints are the longest lasting photo medium. They last three times longer than high quality photo paper under glass. You can dust or clean them with a lint free or microfiber cloth. To clean we recommend using isopropyl alcohol and a lint free cloth. On the glossy finish you can even clean it with Maguire’s car cleaner wax! The only thing we do not recommend is displaying the prints in direct sunlight for extended periods of time.
You can order a proof (size is approx. 8 x 12) for $25 so you can be sure you’re pleased with how your image will reproduce prior to final production. This proof will be a full-resolution print of a sample area of your image, with the same aluminum finish you’ve chosen for the final print. You can then request any printing adjustments, if necessary. Our technicians will be glad to work with you to fine tune the color, balance, sharpness, and any other criteria just the way you want it. Proofs ship 2-3 days after payment is received.
We prefer TIFF but we accept a wide range of formats including PSD, TIFF, RAW, JPEG and more. We accept 8 and 16-bit files. We work in the Adobe RBG 1998 color space so be sure to watch your gamut warning.
Typically, 300 dpi, at size/printing resolution, works best. In general, the larger the file size the better the quality. However, file size does not necessarily determine photo quality. Send your file in and we will let you know if it will look great for the size you ordered.
A very poor resolution file can be saved with enough dpi/layers to create a HUGE file that will not necessarily look any better.
Note: Taking a file that is at 120dpi at 16 x 24, and then just manually changing the 120 to 300 will not improve resolution of the image.
The prices you see on the Order Page include in-house proofing, imaging onto aluminum, framing with hanging wire and packaging for up to an approximately 24” x 36” print. Anything larger than 24” x 36” will have the cost for a custom wooden crate added in the shopping cart. Remember, the cost also includes our Total Satisfaction Guarantee along with the best metal print team to put it all together!
We can drop ship and blind ship anywhere. We use UPS for smaller prints that are shipped in our specially designed corrugated box. UPS shipping costs are calculated on the order page. For larger prints we make brand new crates and ship on quality freight carriers. We will email you within 48 hours of your order with freight pricing when using crates.
If you notice any damages you can refuse the shipment and it will be returned so we can file a claim.
Should you receive a small package from us (prints usually smaller than 24×36) and it is damaged when you remove it out of the package don’t worry! We can file a claim and get you a free reprint, we just need a few things:
Yes. Just order your print and we will email you with the shipping costs.
That depends on how fast we make your print. If we have made the image then the answer is no. If we have not made it, then sure, you can change it.
If you like the way it looks on screen then send it in! Don’t try to over-sharpen or over-saturate. We will do what needs to be done to produce the image the way you intended!
Are you a reseller? Call Image Wizards to talk with our wholesale specialist about pricing. 336 283-8679
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