Breaking down the order process!

So you are ready to place your order with Image Wizards – awesome!

 

First and foremost we are honored! These days there are many choices when it comes to metal printers. However, you found us and we appreciate it and we won’t let you down! Don’t worry, this will be easy. This guide will walk you through the entire process from start to finish. 

Before we go to the order page to start your order, here are some useful guides to start with:

Need help setting up your file and don’t feel like reading? Check out this video.

Are you worried about whether your file can print at your desired size? Read this guide here.

Concerned about colors and what we will do to make sure yours look good? Click here to read about that.

We are going to break the order page up into sections in order to simplify it.

Quick note: No matter where you are on our website, ordering is just one click away. Just click on the bright red order button across the top of your page and you will be sent to our order page.

 

#1. Sizes and pricing

The first portion of the page you see allows you to enter any length x width (up to two decimal places) for the desired image. 10×12 being the smallest and 48×96 being the largest. You can order custom size so don’t worry if you are working with an odd-sized file.

To find your price you have two options:

  • You can click on the blue “See price list” link underneath these boxes for a list of common sizes we make with pricing.
  • You can enter a custom size in the two boxes and then continue scrolling down and “building” your print in order to see how much it would cost when configured in your desired way.

#2. Framing

The second section is selecting your frame! Your frame will enhance the overall look of your print. We have five options so let’s take a look. If you’d rather watch a video explaining it you can click HERE.  If you hover your cursor over the image and click the magnifying glass icon, you will see a close up of the back and front of the frame.

Some Common Questions about Frames:

What is the difference between a custom float and a pre-made float? 

Both of these frames utilize the same material – anodized aluminum. The difference is how it is constructed.

Premade float

Premade float frames are used on selected size prints up to 24 x 36. We have two different sizes of pre-made float frames. These are 10×14 (the small) and 16×20 (the large). We pre-build these frames because they are great for standard ratios. What does this mean? Say, for example, you want to order a 16×24 print; we can use one of the premade small floating frames, attach it to the back and ship your print!

If your print is 20×30 or 24×36? Same system; use a premade float and you are good to go. But what if you have a panoramic? What if you are trying to order a 10×36 print?

Custom float

This is where the custom floating frame comes into play. Think about it – if you went with a premade float it wouldn’t work for a 10×36. If we use a small float, then it’ll come to the edge of the print on the top and bottom and leave a lot of overhang on the left and right sides. If we use a large one then the frame will hang over on the top and bottom-up to 3″! That is not a good look. So, the custom made float is a floating frame that we custom cut to fit YOUR particular print size.

We measure and inset the frame  1.5″ around the entire perimeter of the print. This ensures the frame isn’t seen and makes the print float no matter what size you order!

 

What is the difference between a double wall and a single wall frame? 

The double and single wall terminology deals with the construction of the frame. Take a look at this photo:

You will notice two separate channels on the back of this frame. This is a double-wall frame. The only difference is that it provides more structural support for larger prints than the single wall frame (which only has one channel in the back). For prints up to 30×40, a single wall frame will suffice and provide ample structural support for your print. Anything larger than that, we strongly recommend the double-wall frame. You can also use double-wall frames for smaller prints if you choose.

Quick tip: The single wall frame is only available in black. The double-wall is available in black, silver, and pewter. This doesn’t matter so much with floating frames but is noticeable with a frame to edge print. 

 

#3. Frame thickness

The next step is to choose your frame thickness. We explained in the last step the difference between the single and double wall frames as well as the color limitations. Choose your frame thickness by clicking on the size you want and then you will be promoted to choose the frame color.

The only additional notes for this section are:

  • The 2.75″ thick frame is only available in silver.
  • The 3/4″ frame is available in black and silver. It is also only available in single wall construction. We can use this frame up to 40×60 but please keep in mind that it is a single-wall construction and so it will not provide as much structural stability in the corners as the double-wall frame will.  Careful handling recommended.

 

#4. Finishes

Now it is time to choose your finish. This is a very important choice when ordering.

 

A Rundown of the Finishes (would you rather see a video? Click HERE):

White Aluminum Ultra-Gloss

This finish will produce your white colors as true white. This finish offers the highest contrast and depth of color as well as the sharpest level of detail. Blacks will remain rich and deep, and colors will pop even under sub-par lighting conditions. Images printed on this finish will appear crystal clear as if they were behind a piece of glass.

White Aluminum Semi-Gloss

This finish will produce your white colors as true white. This finish has a great amount of contrast and depth of color and blacks will take a minimum depth hit. Colors will pop under sub-par lighting conditions. Images printed on this finish will appear clear with a slight reduction in reflectiveness. Ideal for the person who is “not sure” about whether or not reflectivity will be an issue. A “safe” option.

White Aluminum Satin (Matte)

This finish will produce your white colors as true white. Contrast and sharpness take a hit at the benefit of minimal reflectivity. Your images will appear softer in nature and your blacks will not be as deep as with the other white finish options. This finish is ideal for people who are very concerned about reflectivity as well as wedding photography or work that is soft in nature/composition. This finish will still pop in sub-par lighting conditions.

Lightly Brushed Ultra Gloss

This finish will drop out whites and show them as glossy brushed aluminum. Contrast and sharpness are very high. Blacks are deep and rich and detail is maintained to the maximum. Images printed on this finish will appear metallic in nature and will exhibit a type of “hologram glow” as you walk by and let the light hit them at different angles. This finish is extremely light-dependent and heavily relies on adequate to excessive lighting to pop – but when it does can seem as though it is exploding out of the print.

Lightly Brushed Satin (Matte)

This finish will drop out whites and show them as glossy brushed aluminum. Contrast and sharpness take a hit at the benefit of minimal reflectivity. Your images will appear softer in nature and your blacks will not be as deep as with the other brushed finish option. Images printed on this finish will appear metallic in nature and will exhibit a type of “hologram glow” as you walk by and let the light hit them at different angles. This finish is extremely light-dependent and heavily relies on adequate to excessive lighting to pop – but when it does can seem as though it is exploding out of the print.

 

#5. Hanging hardware

Hanging hardware is where you let us know how you would like to hang your print on the wall. If you choose wire you will get a standard wire that can hang on a hook or nail.

If you choose security hardware you get the following: two hanging brackets (that slide into the channels mentioned above), two screws with two plastic anchors, as well as a T-screw & larger anchor for it. This will allow you to hang the print on the wall and not worry about it moving or being knocked off-center from being bumped into or being cleaned.

We strongly recommend the security hardware option in any commercial location as a safety precaution. The T-screw also locks it to the wall so no one can remove it without having the included key to unlock the print from the wall.

If you would like to see hanging instructions for the security hardware please click HERE.

 

#6. Proofing

 

Proofs can be super useful! The question you have to ask yourself is this: how particular am I about my print? 

If you just want a great looking print with pleasing colors then you can pass on the proof. We will do a great job for you and make sure what you get looks good!

If you want to make sure you will like the final product then please request a proof! Each proof set for each image includes two components:

    • An overall print of your proof on the actual metal of your choice to review all of the colors.
    • A section of your image at the full resolution so you can see exactly how the detail will produce at the final output size. 

If you would like to watch a video breaking down exactly what you get and how we do it, then click HERE.

 

#7. Uploading your image

You are almost done! It is now time to upload your file. You have three options:

I have an image to upload

This is the most simple upload method. You just click on browse, find your file, and select it. For files larger than 50mb we recommend using the third option (sending files another way).

Image Wizards already has my file

If you have ordered this image before, then this is the option for you. Just give us a filename or a brief description of your image and when you last ordered it and we will get right on it. You may receive further communication from us via email to ensure we are using the correct image if we are not 100% certain.

I am sending my files another way

If you are having issues with the uploader in the first option, then you should use this option to upload your file. With this option you can just proceed with your order and then at the very end you can it will give you a link to our WeTransfer page. Or you can click on the direct link HERE.

Once you navigate to the WeTransfer page, all you have to do is click the blue “+” in order to add your file. We will pair the file with the order based on the email address used.

 

#8. The shopping cart

Finally, you are in the shopping cart! There are three things to note in this section of the order process:

 

  • Clicking the “return to shop” button will not erase your order. It will take you back to the order page so you can add another print to your order.
  • A shipping estimate will be available on the next page when you click to proceed to check-out.

#9. The final check-out page

This is it! The home stretch! You are almost done.

It is on this page that you will enter your billing and shipping addresses, as well as checking the shipping estimate for your full order.

Some quick notes for this page:

  • The order notes field is located on this page. If there is anything we need to know about your order, please include it in the box labeled “order notes.”
  • Due to the highly customized nature of our prints and packaging, if the shipping rate seems high, please feel free to contact us. We may be able to work something else out for you. We are always here to help!
  • If you are having trouble checking out, make sure the billing address above is the address you have on the card that you are trying to check out with.

#10. Your Print is in Production.

You are done! Now you either wait for your proofs or your final print(s). You will receive an email confirmation of your order. We will send you an email with tracking information the day your print ships. 98% of orders ship in 7 days or less.

Thank you so much for taking the time to read this information. Hopefully, it has cleared up some issues or questions you had before starting! Should you need any further assistance please feel free to contact us via phone or email.

You can send an email to info@imagewizards.com at any time, or call us at 336-283-8679 M-F from 8:00 am-5:00 pm EST.

We look forward to seeing your files!